Privacy Policy

1. Introduction

(a) Chandler Solutions is committed to protecting the privacy of personal information that we may collect from you through our business activities.

(b) This Privacy Policy sets out how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, to the extent applicable, the General Data Protection Regulation (GDPR) of the European Union.

(c) By providing your personal information to us, you consent to our collection, use, storage and disclosure of your personal information in accordance with this Privacy Policy.

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2. What personal information do we collect and hold?

(a) We may collect personal information from you, including but not limited to your name, contact details, date of birth, occupation, bank account details, and any other information that you choose to provide to us.

(b) We may also collect personal information about you from third parties, such as credit reporting agencies, government agencies, and publicly available sources.

(c) Where practicable, we will collect personal information directly from you. However, we may also collect personal information from third parties with your consent or as otherwise permitted by law.

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3. Why do we collect, use, and disclose your personal information?

(a) We collect, use, and disclose your personal information for the primary purpose of providing our products and services to you, and for related purposes that you would reasonably expect.

(b) We may also collect, use, and disclose your personal information for other purposes, including:

- To communicate with you about our products and services;
- To conduct market research and analysis;
- To comply with our legal and regulatory obligations;
- To process payments and financial transactions;
- To manage and administer our business operations;
- To evaluate and improve our products and services; and
- To prevent fraud and other illegal activities.

(c) We may disclose your personal information to third parties for the purposes set out above, including to our service providers, contractors, and professional advisers. We will take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by confidentiality and privacy obligations.

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4. How do we store and protect your personal information?

(a) We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

(b) We store your personal information in electronic and physical forms, such as in our databases and in hard copy format. We use a range of security measures to protect your personal information, including access controls, firewalls, and encryption.

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5. Access to Your Personal Information

(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth) and, to the extent applicable, the EU GDPR. If you would like a copy of the information which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@chandlersolutions.com.au.

(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act or any other applicable law.

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6. Direct Marketing Materials

(a) We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws. If you indicate a preference for a method of communication, we will endeavor to use that method whenever practical to do so. In addition, at any time, you may opt-out of receiving marketing communications from us by contacting us (details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.

(b) We do not provide your personal information to other organisations for the purposes of direct marketing.

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7. Storage and Security of your Personal Information

(a) We are committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

(b) Where we employ data processors to process personal information on our behalf, we only do so on the basis that such data processors comply with the requirements under the GDPR and that have adequate technical measures in place to protect personal information against unauthorised use, loss and theft.

(c) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that the personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

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8. Complaints About Privacy

(a) If you have any complaints about our privacy practices, please feel free to send in details of your complaints to hello@chandlersolutions.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

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9. Changes to Privacy Policy

(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

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10. Website

(a) When you visit our website

When you come to our website ([www.chandlersolutions.com](http://www.chandlersolutions.com/).au), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyze how people use our site, such that we can improve our service.

(b) Cookies

We may, from time to time, use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings, although this may affect your ability to use certain features of our website.

(d) By continuing to use our services and our website after any changes or updates to this Privacy Policy, you acknowledge and agree to the updated terms.

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11. Contacting Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Chandler Solutions

Level 9/10 Queen Street, Melbourne VIC 3000

Email: hello@chandlersolutions.com.au

We take privacy concerns seriously and will respond as soon as possible to address any questions or concerns you may have.

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12. Effective date

This policy is effective from 12/04/ 2023.